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Remarks by Michael H. Moskow
President and Chief Executive Officer
Federal Reserve Bank of Chicago

Chicago Metropolitan Agency for Planning
Innovation + Integration: A Summit on the Economic Impact
of Linking Jobs, Housing and Transportation Planning
University of Illinois at Chicago
Student Center East, Illinois Room
750 S. Halsted St., Chicago, IL

February 6, 2007

Integrated Planning for a Global City*

Globalization has brought new opportunities to large cities such as Chicago. Large cities are best suited to perform the advanced business services that global transactions require, such as finance, law, and logistics. However, because our large cities are so complex and diverse, and because their residents live and work so closely together, large cities face intense and competing demands on land use and public services.

If Chicago is to continue to stand out as one of the nation's leading cities and continue to expand its global role, it must function efficiently in its internal circulation of ideas, goods, and—the hallmark of great cities—people. In this regard, I would like to put into context how very useful the new CMAP organization can be to the future of Chicago.

We can begin to understand our current challenges and opportunities by examining our own past development. The emergence of Chicago is a story that combines our city's entrepreneurial spirit with the blessing of geography. Looking back to 1840, Chicago was a humble burg of 4500 people. It was the 92nd largest city in the U.S.; Detroit was twice as big, St. Louis was four times larger, Cincinnati was ten times bigger, and New Orleans had 100,000 more people. But the region surrounding Chicago was poised for growth. The Midwest contained a seemingly boundless and largely untapped wealth of natural resources. It had furs and game, minerals, timber, coal, and the world's richest soils for agricultural and livestock production.

Chicago had a great natural location advantage to bring these goods to market. It lay at the intersection of the two great waterways of the interior, the Mississippi Basin and the Great Lakes. Several bold infrastructure initiatives shaped Chicago into the primary vehicle for using the waterways to gather and distribute these commodities. Local projects included opening the harbor mouth of the Chicago River and building the Illinois and Michigan Canal, which linked Chicago to the Mississippi Valley, St. Louis, New Orleans, and the Gulf of Mexico. The construction of the Erie Canal linked Chicago to New York City and the East via the Great Lakes.

Later, as rail supplanted water as the primary transportation method, Chicago-area entrepreneurs funneled the nation's railroad system through the city. This solidified Chicago's position as the primary nexus of midcontinental commodity grading, processing, and transshipment.

As the center point of commodity transshipment, Chicago had obvious and abundant opportunities to "make the markets" in these same commodities and to serve as the headquarters for the emergent companies who were trading, financing, and distributing these goods. Chicago's businessmen capitalized on these opportunities by adapting such innovations as grain elevators and refrigerated freight cars to transport dressed beef to eastern markets. Notably, the city's leaders also advanced public and quasi-public institutions, including membership commodity exchanges, wholesale goods exchanges, trade shows, a world's fair, and permanent merchandise showcase facilities.

Not only could the city move materials in and ship products out, it also could move its residents to work sites. These abilities combined to make Chicago a great manufacturing powerhouse. Chicago's early-20th-century legacy of industries—including steel, meatpacking, clothing, food processing, and machinery—all derived from the city's transportation advantages and location. Both the material- and people-moving requirements of these industries were enormous. Manufacturing operations then were not the sparsely manned operations that we know today. Large numbers of workers were necessary to move and transform material. By 1890, Chicago had welcomed more than a million people into its borders, making it the second-largest city in the country. While the city was relatively efficient at moving all of these people to their jobs and moving all of the goods they produced, the tasks were never easy, and they often resulted in severe strains on the transportation infrastructure and rights of way.

In other words, from an urban-planning and growth-management perspective, many of the planning and public-service challenges and conflicts of today were already evident early on. The city's transportation network ran through land that was scarce, often swampy, and sometimes disease plagued. And the network was perpetually congested funneling commodities through the city in all directions.

At the same time, Chicago's commercial district soon housed one of the world's primary office centers, where office workers shared and transmitted business information face-to-face and met together in newly invented skyscraper buildings to discuss and sometimes agree on business and financial deals. And so, office workers commuted over or across the same roads and rights-of-way as freight. Here, innovations such as the elevated rail transit system as well as much planning and public discussion were needed to bring workers from their residences to downtown.

In looking back on this era, we tend to celebrate Chicago's planning achievements. But at the same time, it is also widely recognized that Chicago was a place ill-prepared to house and serve its in-migration of workers, many of whom were undereducated and, somewhat akin to today, spoke different languages. So too, freight transportation bottlenecks and inefficiencies, and ultimately lost opportunities, were no less prominent. Rapid economic growth in the Midwest and nation at large helped Chicago cover up mistakes and lost opportunities, but the slowing of growth brings them to the fore.

In looking at today's Chicagoland economy, it seems clear that we are in no position to let opportunities slip by for want of foresight and regionwide initiative. The strong growth environment of the 19th and early-20th century is no longer in force to paper over public-policy mistakes. And in an information-based economy where natural and manmade borders are seemingly insignificant, Chicago can't rely on its location to help attract businesses. As a result, the nature of our planning must be more creative and less reactive than in the past.

Over the past 40 years or more, Chicago's performance has been lagging in relation to surging cities in the South and West, especially metropolitan areas of the Sunbelt and Pacific Northwest. Chicago has surrendered its second-city status to Los Angeles. And while Chicago-area personal incomes have been rising along with the national standard of living, Chicago's relative standard of living has been slipping in comparison to the national average. In 1970, per capita income in Chicago was 20 percent higher than the national average; now it's only 11 percent higher.

Chicago's past public policies are not the primary driver for its failure to keep up with these regions, though I think that we could all find some fault in some instances. In particular, as the Chicago Fed concluded in 1997 in our assessment of the Midwest economy, there is no greater determinant of regional growth and prosperity than the education and skills of its people and workforce. Yet today in Chicago and around the Midwest, policy makers still struggle to improve educational outcomes for many inner-city children who are ill-equipped to move into the workforce or on to higher education.

But the lagging economic performance of the Chicago metropolitan area also largely reflects structural shifts in the nation's economy and in its broad economic geography. The Midwest's natural resources as we knew them were superseded or depleted. In addition, while technological changes fostered rapid growth in the region's capacity to produce both manufactured goods and agricultural crops, technological progress has also meant significant labor savings and relatively less growth in demand for midwestern and Chicago production workers. To be sure, falling prices for midwestern goods have helped lift standards of living for American households. But at the same time, there has been so far insufficient offsetting growth in the demand for midwestern products. As a result, the region has not kept pace with the rest of the country.

In sum, the Chicago region generally finds itself as the business capital city of a slowly growing region rather than a rapidly growing one. The city continues to function well as the distributor, financier, and business-service provider of the surrounding Midwest, but this has not been sufficient to sustain economic growth at national standards.

This is not to say the Chicago region is without promising prospects. The region has expanded many of its business lines and become a national and global market maker in several important arenas. Chicago remains a headquarters city for national and global companies, second only to New York. Chicago's tourism trade is on the rise, while the city continues to stand out as a host to business meetings and conventions. Chicago's financial-service industries, especially the risk-market exchanges and clearinghouses, have recently revived and continue to flourish, serving as a key platform for global trading. The city's business-service industries and segments of the legal sector are also prominent. Its premier universities serve a global clientele, as do many of its health professionals, clinics, and hospitals. Perhaps most importantly, Chicago has crafted a diverse and high-quality environment that has the potential to attract many of the world's most creative and entrepreneurial people.

And so today, although Chicago has experienced upheaval due to technological change and globalization, it also has significant new opportunities. Depending on its own actions, Chicago can either maintain its limited status and growth as the business capital of the Midwest, or it can adapt to the changing economy and further its global importance. In this, Chicago could become the portal that helps revive the surrounding Midwest.

In order to help Chicago reach its full potential as a global and national city, I think it's most important to recognize that Chicago's physical needs have changed. How we live and work requires an ever-increasing amount of physical circulation of workers—especially professional and knowledge workers. Skilled workers often find it more productive to continue to commute from home to office to exchange information, despite having the technical ability to work at home with the Internet and personal computers. Such information is often ambiguous, in the sense that it must be interpreted and often creatively advanced through business meetings face-to-face, often in a group setting, and often with rapidly changing groups of people located far and wide. As urban economist Ed Glaeser stated during his recent visit to Chicago, technical advances have only magnified the value of face-to-face communication. In today's information economy and in its advanced information industries, "who we converse with on the Internet are also those who we find we must meet with face-to-face." Accordingly, overland commuting and transport are more important then ever.

As I'm sure you'll recognize, in many sectors such as high technology, the arts, and finance, these meetings may be casual rather than prearranged. This means that the global city that hosts conventions, conferences, and the trendy arts, café or nightlife scene is even more amenable to value-creating ideas.

In this information-rich business environment, as Chicago strives to become a city that functions above or in a league with other global cities, the implications for commodious ground transport and residential access for such opportunities are compelling. Within the metropolitan area, the structure and direction of such workplace trips has changed mightily. Chicago's employment centers have expanded well beyond the Loop and are now widespread. Our transportation system was designed well to move workers from the suburbs to the Loop, but it has been strained as more people find themselves commuting from Naperville to Schaumburg, or leaving their office in Palatine for a meeting in Lake Forest. For the city to work well, it requires key infrastructure such as highways and land-use planning that promotes circulation of people in getting around. Both ground and intercity transportation must be accommodated and eased to facilitate travel for workplace, residential, and recreational wants and needs.

In this, it almost goes without saying that some regionwide planning of infrastructure and land use will be needed for Chicago to reach its potential. To take the case of ground transportation, the metropolitan area's transportation grid functions as a network of interconnected pipes rather than as a set of autonomous parts. A traffic accident or delay on any major artery affects the entire system. While the region's transportation agencies correctly tend to view the Chicago-area transportation grid as an integrated network, local governments sometimes have perspectives that run counter to the needs of the regional transportation grid. A local community may be more interested in providing its residents with easy access to the regional transportation grid than easing egress across its own community. Many of us like to live on suburban cul-de-sacs, for example. But as we all locate our homes on them, we become flustered as we exit our neighborhoods into gridlock traffic congestion.

So too, overly local land-use decisions for housing can unduly raise living costs. In particular, in their planning and zoning decisions, individual communities sometimes promote the size and type of housing that appears, on the face of it, to maximize local property values. Yet in many instances, local property values and economic growth in the aggregate region can often be enhanced by more-concerted and comprehensive regionwide consideration of access to transportation and jobs. Failure to plan transportation and land use regionwide can impede a critical asset of large cities, the close matching of specialized and skilled workers with the unique labor demands of diverse big-city employers.

But ready access and ample circulation is no less important for the city's less-skilled workforce. For example, high-income communities in the Chicago area sometimes use local land-use authority to exclude or impede higher density, more-affordable housing, often leading to broad sections of the metropolitan area that become overly segmented by income. In turn, this segmentation burdens the lower-income workers who have to make longer commutes, hurts everyone else due to the increased congestion, and increases the difficulty businesses face in attracting and retaining workers. The overall result is relatively slower growth in the regional economy.

Traffic congestion rises along with longer commuting distances, thereby lowering the city's productivity. And as we all know, our auto and bus commuting times have increased significantly in recent years—I know my commute takes 10 to 15 minutes longer than it did when I started at the Chicago Fed in the mid-1990s. By one recent study, the average Chicago commuter spends 58 hours per year stuck in rush-hour delays, up from 42 hours in 1990. As a result of such disconnects between overly local decision making and the broader regional interests, the successful tables in large metropolitan areas are being set through broad discussions of how local land use affects the whole.

But for today's city that aspires to be globally successful, the benefits of maximum circulation of people go beyond timely and low-cost access from home to job. Physical access and contact play a large part in bringing about cultural acceptance and hopefully a productive blending of people and ideas in the commercial arena. In science and in commerce, so often the productive breakthrough and value generation comes about from the synthesis of diverse ideas and fields. Accordingly, large diverse cities such as Chicago are potentially advantaged in generating value-added in commerce. But potential will only give way to success if the region can productively bring about the abundant circulation and contact among its diverse peoples and ideas so that the scope of Chicago's innovation network can grow apace. The new ideas that propel today's economy are often borne of diverse viewpoints and cultures.

While the Chicago economy has been transforming into a more information-based service economy, its planning challenges are sharpened by its having one large foot in its previous form—manufacturing and freight transportation. Both distribution and wholesaling activities remain outsized in the Chicago area. Recently, with heightened global trade from the Pacific Rim to the U.S., Chicago-area freight transportation has grown rapidly and is projected to continue to do so. And so, new opportunities will emerge as the Panama Canal has reached its maximum capacity, potentially channeling more freight overland across the U.S. and through and around the Chicago area.

Chicago's vast capabilities in this arena generate significant local income in its own right. A recent Metropolis 2020 study reports 37,000 jobs in Chicago's railroad freight industry alone. But in addition, Chicago's highly developed distribution system creates many more opportunities for additional manufacturing and distribution activity in both Chicago and the surrounding Midwest. As Chicago's historical development shows, access to freight often goes hand-in-hand with the ability to assemble and further process the content of that freight.

However, as Chicago's economy shifts toward high-valued service production and away from freight-laden manufacturing, the value of Chicago's existing roadways to bring workers to and from their offices is rising in relation to their value for moving goods around and through Chicago. With only limited land and infrastructure, can the region realize the full scope of its opportunities?

Even with some concerted and likely expensive actions to expand and reconfigure infrastructure, there does not appear to be room for all roadway and rail traffic. Building roadway capacity to serve all possible traffic is not an option. To do so would be too expensive in both construction costs and in taking up limited urban land. Yet given its lagging growth opportunities, the region will want to act to maximize its ability to handle as much freight and human traffic as possible. And so, in addition to some expansion of transportation capacity, the region will need to make difficult and judicious decisions on the most critical infrastructure to repair and build. So too, the region will need to engage in more efficient planning on the location of housing and commercial activity in order to economize on overall travel demand.

To be sure, more rational operational and pricing policies, which allocate existing transportation infrastructure, will also need to be adopted. Creative pricing policies that charge freight users for roads and rail can help to more effectively use our limited roadway capacity and allocate it toward its highest-value use. For example, the Illinois State Toll Highway Authority now charges higher road-use fees for trucks during peak traffic times in and around Chicago. At the same time, electronic payment of tolls helps to speed both cars and trucks through highway toll stations, and the CTA/Pace system has also successfully adopted electronic fare cards. Now, if only we could move further along to seamlessly include the Metra rail system in the electronic payments system! And as we do look ahead, to new and expanded payment technologies, we should also be expansive and strategic in our thinking. Because our travel and general purchases are also varied and geographically broad in scope, we do not want to end up with too many plastic cards and transponders in our overcoats and wallets.

In looking for further efficiency improvements in our payments systems, policy makers in the Chicago region should examine a host of models and experiments from around the world that are now pricing highway driving privileges for trucks and cars, often in combination with privatized ownership or operation of transportation infrastructure. The recently proposed federal budget includes grant funding for local experimentation on congestion pricing. Working with Metropolis 2020, the Chicago Fed will be examining ways to use pricing policies through various personal transit technologies at a conference to be held June 12 here in Chicago.

The Chicago metropolitan area is in the process of transforming itself from an industrial metropolis and a regional business service center into a global business capital. In this, Chicago cannot afford to lose its legacy of industry and freight, nor can it afford to take its eyes off its narrow path as an emergent city on the global network of information-intensive service industries. Chicago's performance in supporting these industries will depend not only on the quality and extent of its global connections, but also on its "local" or "inside" performance. That is, how well can the region provide its workers and businesses with opportunities for work, learning, and recreation?

In raising Chicago's performance to global standards, we come together here today in one of the many conversations that we will be having as a region going forward. With the initial impetus of the Metropolis Project and the recent foresight of the Illinois legislature, CMAP has been created to convene such conversations, collaborative efforts, and the way forward for the Chicago region. CMAP's specific charges are to integrate land use and transportation planning, identify and promote regional priorities, prepare a financial plan for transportation investments, and provide a policy framework for the billions of dollars spent each year on infrastructure and planning in the Chicago region. These are tall orders: to strike the right balance between the valued local autonomy—which helps to makes each of us an active and motivated citizen in our community—with the larger regionwide and global perspectives that make our local decisions truly useful and productive.

*The views presented here are my own, and not necessarily those of the Federal Open Market Committee or the Federal Reserve System.

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[현장] 다시 청와대…낙수효과 기대 [서울=뉴스핌] 조준경 기자 = 지난 22일부터 언론 브리핑이 청와대 춘추관에서 진행되면서, 용산 대통령실 시대가 사실상 마무리됐다. 이재명 대통령은 이달 말부터 청와대에서 집무를 시작할 예정이다. 다시 청와대 시대가 오는 것이다.  23일 서울 종로구 청와대 부근의 효자동과 통의동 인근 상인들과 주민들을 방문해 대통령실 청와대 복귀에 대한 의견을 들어봤다. 기대하는 이들이 있는 한편, 별 차이가 없을 것이라며 시큰둥한 반응을 보이는 이들도 있었다. 다만 기자와 취재원들의 만남이 무작위적으로 이뤄졌기 때문에 전체 상인과 주민들의 입장을 대변하지는 않는다. [서울=뉴스핌] 조준경 기자 = 23일 효자로 남단에서 청와대 방향을 바라본 모습. 우측으로 경복궁 영추문이 눈에 들어온다. 2025.12.23 calebcao@newspim.com ◆ "낙수 효과로 장사 잘 될 것 기대 중" 이날 오전 자하문로에서 식당을 운영하는 50대 여성 A씨는 대통령실 청와대 복귀에 대한 의견을 묻는 기자의 질문에 "대통령실이 청와대로 돌아왔다니까 기대하는게 크다"면서 "아무래도 직원들도 돌아오고 하니 매출이 늘어나지 않겠어요?"라고 예측했다. A씨는 장사를 시작한지 3개월 가량 지났다고 밝혔다. 점심 무렵인 오전 11시쯤 효자동에서 5년째 음식 장사 중인 김광재 청기와집 사장(62)은 대통령실 용산 이전(移轉) 전후를 설명했다. 김 사장은 "용산으로 가기 전에는 점심 장사로만 60~70명 정도를 받았고, 청와대 외곽을 경비서는 경찰 인력들이 큰 비중을 차지했다"면서 "그러다가 청와대를 일반인들에게 개방하고 나서는 5~6개월간 관광객이 몰려들며 300명씩 받는 '특수'를 누렸다"고 얘기했다. 그는 "이후에 거의 다 관람하고 나서 청와대 신비감이 떨어졌고 2년 가까이 장사가 엄청 안됐다"면서 "용산으로 가기 전에 비하면 반 토막 정도 떨어진 것 같다. 그래서 다시 대통령실이 돌아온다니까 기대가 크다"고 밝혔다. 김 사장과 대화하는 중간에 청와대 외곽 경비를 담당하는 경찰 직원 7명이 식당 안으로 들어왔다. 김 사장이 기자에게 양해를 구하고 손님들의 자리 안내를 한 후 다시 돌아와 인터뷰를 계속했다. "지금도 사람들이 들어오잖아요. 저분들은 기동대인데, 낙수효과지. 근무하는 인원이 몇 천은 될 테니까. 그 안에서 식사하는 사람도 있겠지만, 밖으로 나와서 먹는 사람도 있을 겁니다. 도시락을 맞출 수도 있으니까 우리에겐 기회지." 집회나 시위에 대한 걱정이 없냐는 질문에 김 사장은 "시위 걱정? 시위대가 온다고 식당을 부수진 않으니까, 왔으면 밥이라도 한 그릇 먹겠지 우리 손해는 아닐 겁니다"라면서도 "다만 주민들은 피해를 볼 수도 있겠네요. 막 욕하고 시끄럽게 떠들고 할 테니까"라고 내다봤다. ◆ "별 체감 안 되는데" 시큰둥한 반응...임대료 증가 걱정도 효자동에서 남쪽에 인접한 경복궁 옆 통의동 골목에서 25년째 한식당을 하고 있는 60대 여성 B씨는 "솔직히 (장사가 잘 되는)체감이 아직은 안가요. 뭐 돌아오면 나아지겠지?"라며 시큰둥한 반응을 보였다. 이어 "우리 집은 경찰이나 직원들이 오는 집은 아니에요. 그 전에도 그렇게 많이 오지 않았고. 주로 경복궁에 놀러 온 사람들이 찾아와요"라며 "(이전에 청와대 사람들이)오더라도 그 사람들은 왜 이렇게 룸을 찾는지, 음식 맛보러 오는 게 아니라 대화하려고 오는거야. 그래서 대통령실 돌아왔다고 해도 그냥 그래"라며 얼버무렸다. 경복궁과 통의동을 가르는 효자로변에서 카페를 운영하는 76세 남성 C씨도 대통령실 복귀가 자신과는 크게 상관이 없다고 설명했다. 오히려 대통령실이 용산으로 갔다가 돌아오는 바람에 상권 변화에 따른 불안정성만 커졌다고 지적했다. "원래 12월은 비수기라 사람이 없어요. 그래서 체감이 안 가는 걸 수도 있는데, 여기서 15년 장사를 했는데, 그 전에도 대통령실 직원들이나 경찰들이 우리 가게에는 오지 않았어요." C씨의 가게는 커피콩을 직접 볶는 '로스팅' 전문점이다. 과거 문재인 정권 시절에는 청와대에서 커피콩을 사러 오는 경우도 있었다고 한다. 그러나 대다수 고객은 경복궁을 찾는 관광객들이다. "대통령실이 용산으로 가기 전에 이 안쪽 골목에는 비싼 한식집들이 많았습니다. 아무래도 고위 관료들을 대상으로 장사를 하는 곳이었겠죠. 그런데 용산으로 가버리니까, 그 집들이 다 카페로 바뀌었어요. 옛날엔 이 근방에 카페가 5~6곳이었는데, 올해만 20곳 넘게 생겼어요." C씨의 설명에 따르면 청와대가 일반인들에게 개방되며 카페들이 우후죽순 생겨났다고 한다. C씨의 추측으로는 올해 들어 주변 상점들의 임대차 계약 만료일이 겹쳤는지, 전체적으로 월세가 큰 폭으로 올랐다고 한다. "이 부근 월세가 보통 30평에 500만원을 내는데, 다른 카페들 보면 더 큰 평수겠지만 1000만~1500만원 내는 곳도 있습니다. 근데 보시면 알겠지만 장사가 안돼요. 내 나이에는 돈 벌려고 하는 게 아니라 월세만 내면 버티지만 다른 곳들은 걱정입니다" 집회와 시위가 늘어나는 것에 대한 질문에는 "시위도 두 종류가 있다"며 "무슨 노조들이 하는 시위는 매출과 관계 하나도 없고 시끄럽지만, 여러 시민단체나 각 개인이 와서 하는 시위는 장사에 도움이 된다"고 말했다. 청와대 옆 무궁화동산에서 만난 산책 중이던 동네 주민 D씨는 "원래 여기가 조용하기도 하고 시끄러운 곳"이라며 "용산으로 갔을 때도 큼지막한 시위는 항상 광화문에서 했기 때문에 별 차이는 못 느꼈다"고 얘기했다. D씨는 "옛날 2008년에 광우병 시위를 크게 할 때는 집에 가는 길도 시위대랑 경찰에 막혀서 불편한 게 많았다"면서 "그런 것만 제외하면 동네 사는 게 나쁘진 않다"고 설명했다. 한편 일각에선 대통령실 청와대 복귀와 관련해 수백억원의 혈세가 낭비됐다는 비판도 나오고 있다. 용산에서 다시 청와대로 옮기는 데 드는 비용이 269억원, 그 자리에 국방부가 다시 들어오는 데 238억원이 필요하다는 지적이다. 2022년 윤석열 정부가 용산으로 대통령실을 옮길 때 든 비용 800억원을 합산하면 총 1300억원의 비용이 낭비된 셈이다. calebcao@newspim.com 2025-12-23 15:14
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신한카드, 19만명 정보 유출 [서울=뉴스핌] 이윤애 기자 = 국내 최대 신용카드사인 신한카드에서 가맹점 대표자 약 19만명의 개인정보가 유출된 사실이 확인됐다. 신한카드는 해당 사실을 인지한 뒤 개인정보보호위원회에 신고하고 후속 조치에 착수했다. 신한카드는 23일 가맹점 대표자의 휴대전화번호를 포함한 총 19만2088건의 개인정보가 신규 카드 모집 과정에서 유출된 것으로 파악됐다고 밝혔다. [서울=뉴스핌] 이윤애 기자 = 신한카드 본사 전경[ 사진=신한카드] 2025.06.18 yunyun@newspim.com 유출된 정보는 ▲휴대전화번호 18만1585건 ▲휴대전화번호와 성명 8120건 ▲휴대전화번호·성명·생년·성별 2310건 ▲휴대전화번호·성명·생년월일 73건 등이다. 신한카드는 조사 결과 주민등록번호, 카드번호, 계좌번호 등 민감한 신용정보는 포함되지 않았으며, 가맹점 대표자 정보 외 일반 고객 정보와도 무관하다고 설명했다. 해킹 등 외부 침투로부터 비롯된 것은 아니며 조사 결과 일부 내부 직원의 신규 카드 모집을 위한 일탈로 밝혀진 만큼 유출된 정보가 다른 곳으로 추가 확산될 염려도 없는 것으로 파악된다고 덧붙였다 신한카드 관계자는 "현재까지 해당 정보로 인한 실제 피해 사례는 확인되지 않았다"면서도 "향후 피해가 발생할 경우 적극적으로 보상에 나설 계획"이라고 말했다. 신한카드는 홈페이지를 통해 사고 사실과 사과문을 게시하고, 가맹점 대표자가 본인의 정보 포함 여부를 직접 확인할 수 있는 조회 페이지를 운영 중이다. 아울러 개별 안내도 병행하고 있다. 신한카드 관계자는 "이번 일로 심려를 끼쳐드린 점에 대해 깊이 사과드린다"며 "고객 보호와 유사 사례 재발 방지를 위해 최선의 노력을 다할 것"이라고 말했다. 이어 "해당 사안이 '목적 외 개인정보 이용'인지, '정보 유출'인지 추가 조사를 통해 확인해야할 필요가 있으나, 적극적인 고객 보호를 위해 '정보 유출'에 준하는 조치를 취하고 있다"고 덧붙였다.  yunyun@newspim.com 2025-12-23 14:32
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